Warranties:

All new products are guaranteed to be free of defects by the studios or manufacturers. SUPERLAND guarantees Pre-Viewed movies and games for 30 days.

NEW PRODUCT: If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the return instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund for the cost of the product. (Shipping charges can not be refunded).

PRE-VIEWED PRODUCT: If you have received damaged, or defective, please notify Customer Service within 30 days and follow the return instructions below. We will gladly replace the merchandise without additional charge. We will be happy to exchange it for you, for the same title or a store credit if it is not available. (Shipping charges can not be refunded).

If incorrectly shipped merchandise or you decide you just changed your mind, follow the return instruction below. (Merchandise must be unopened, in its original shrink wrap). We can not exchange any Pre-Viewed Product that has been opened.

RETURN AUTHORIZATION:  All returns must be approved by Customer Service. Once validated a Return Authorization Number (RA#) is issued. At that time, Customer Service will generate a new order and replace the item(s). All returns must display the Return Authorization number on the outside of each box, along with the customer’s return address. Returns received at our facility without an authorization will be refused on delivery.

DEFECTIVE PRODUCT: If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the return instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund for the cost of the product. (shipping charges can not be refunded).

NEW PRODUCT: If your are unsatisfied with your Superland purchase and the merchandise is unopened we will be happy to exchange it for you, for another title or store credit. (Merchandise must be unopened, in its original shrink wrap). We can not exchange any Product that has been opened.

PRE-VIEWED PRODUCT: If you are unsatisfied with your Superland PRE-VIEWED purchase and the merchandise is unopened we will be happy to exchange it for you, for the same title, if  available, for another title or store credit. (Merchandise must be unopened, in its original shrink wrap). We can not exchange any Pre-Viewed Product that has been opened.

Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.

Important Information

Special order and open product are non-returnable.

Prior to returning product, contents must be well packaged to assure safe arrival. Product must be unopened, and in re-salable condition. We recommend using the original packaging for shipment.

Shipments must be received pre-paid at our returns facility. Any COD shipments will not be accepted.

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Returns Procedure

Please follow these simple steps to ensure your fast returns and appropriate new shipment or credit.

1. Contact Customer Service

You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may contact Customer Service in any of the following ways:

E-mail: [returns@superland.org]

Phone: 650-369-7368, Monday to Friday, 9am to 5pm, PST

2. Information Needed

Please have the following information ready before you call or as part of your e-mail or fax:

Order confirmation number

Your name

Your e-mail address

Your phone number

Product #

Product Name

Reason for return

3. Pack and Send

Fill out the return label (provided on the back of your invoice), including your RA#. Returns cannot be accepted without authorization and must have a valid RA# (Return Authorization Number).

Enclose merchandise and this completed form in a sturdy package (the original package is preferred).

Enclose the original packing slip / invoice in the package.

Affix the return label to the outside of the package and send to the following address:

 returns@superland.org

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Contacts

We pride ourselves on a high level of customer service, so please get in touch with us if you have any problems and we will do our best to resolve them. To contact a Customer Service Representative, please send e-mail to info@superland.org

You can also contact our Customer Service Department by the following means:

Postal Mail:    Superland.org

Attn.: Customer Service Department

3182 Campus Drive, #404

San Mateo, Ca. 94403

Telephone: (650) 368-9390 (Monday thru Friday, 9am - 5pm PST) 

Fax:  ......... (650) 368-9390 (24 hours, daily)

Privacy Policy: 

Your information will not be used for any other purpose than to give you the information you requested when you fill out one of our request forms, purchase ONLINE or E-Mail us. We will not provide, sell or lease your information to anyone. 

Miscellaneous & Disclaimers:

1. With such a large database of information, we recognize that our database or information on any page may contain errors or incomplete/outdated information.
2. We will not be able to honor and do not take any responsibility for typographic errors for wrong price, incomplete, incorrect or outdated information.
3. If you wish to tell us about incorrect information in our title database, please send e-mail to errors@superland.org.
4. If you are a representative of a movie studio, or manufacturer and wish to submit detailed information about your film(s) to Superland, please send e-mail to update@superland.org.
5. This site is not affiliated with any studios. This site and in particular product, pictures and box art appearing on the pages of this site is for entertainment use and promotion of videos only. If anyone feel there are any copyright violations, please contact us and we will deal with it.
6. We can not combine any offers, coupons or specials. 
7. Standard Coupon and Special Terms and Conditions apply.
8. Complete Terms and Condition are posted in our main office, for any other information please ask for details.

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